Holistic assessment of call centre performance
| dc.contributor.author | Smith, EA | en_US |
| dc.contributor.author | Schormans, JA | en_US |
| dc.date.accessioned | 2018-01-09T14:18:36Z | |
| dc.date.available | 2017-07-17 | en_US |
| dc.date.issued | 2017-07-18 | en_US |
| dc.date.submitted | 2017-12-12T15:46:35.211Z | |
| dc.identifier.issn | 2047-4954 | en_US |
| dc.identifier.uri | http://qmro.qmul.ac.uk/xmlui/handle/123456789/31209 | |
| dc.relation.ispartof | IET Networks | en_US |
| dc.rights | This is a pre-copyedited, author-produced version of an article accepted for publication in IET Networks following peer review. The version of record is available http://digital-library.theiet.org/content/journals/10.1049/iet-net.2017.0018 | |
| dc.title | Holistic assessment of call centre performance | en_US |
| dc.type | Article | |
| dc.rights.holder | © 2017 The Institution of Engineering and Technology | |
| dc.identifier.doi | 10.1049/iet-net.2017.0018 | en_US |
| pubs.notes | No embargo | en_US |
| pubs.publication-status | Published | en_US |
| dcterms.dateAccepted | 2017-07-17 | en_US |
