Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers

dc.contributor.author	MANIKA, D	en_US
dc.contributor.author	Papagiannidis, S	en_US
dc.contributor.author	Bourlakis, M	en_US
dc.date.accessioned	2017-01-06T12:27:24Z
dc.date.available	2016-01-22	en_US
dc.date.submitted	2016-11-30T12:29:43.687Z
dc.identifier.issn	1873-4707	en_US
dc.identifier.uri	http://qmro.qmul.ac.uk/xmlui/handle/123456789/18417
dc.language.iso	en	en_US
dc.relation.ispartof	International Journal of Information Management	en_US
dc.title	Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers	en_US
dc.type	Article
dc.rights.holder	© 2016 Elsevier Ltd.
pubs.notes	Not known	en_US
pubs.publication-status	Accepted	en_US
dcterms.dateAccepted	2016-01-22	en_US