dc.contributor.author | El-Said, OA | en_US |
dc.contributor.author | Elhoushy, S | en_US |
dc.contributor.author | Smith, M | en_US |
dc.contributor.author | Youssif, M | en_US |
dc.date.accessioned | 2024-04-22T14:04:38Z | |
dc.date.issued | 2024-07-01 | en_US |
dc.identifier.issn | 0278-4319 | en_US |
dc.identifier.uri | https://qmro.qmul.ac.uk/xmlui/handle/123456789/96278 | |
dc.description.abstract | The COVID-19 pandemic has presented significant challenges to the hospitality industry, yet there remains a limited understanding of the response strategies by international hotel chains (IHCs) during this crisis. This study fills a knowledge gap by investigating crisis-driven innovation activities of the top IHCs during the COVID-19 pandemic. Additionally, it explores the relationship between crisis-driven innovation and the subsequent recovery. A robust qualitative methodology is employed, involving content analysis of the annual reports and websites of 15 IHCs. Through this analysis, 106 codes are identified and categorized into three themes: innovation enablers, innovative activities, and innovation outcomes. The findings highlight the IHC's focus on stakeholder-oriented innovation during crises. The study's main contribution lies in integrating the findings into a guiding framework and providing theoretical insights into the connections between a global crisis, innovation, and recovery. | en_US |
dc.relation.ispartof | International Journal of Hospitality Management | en_US |
dc.rights | This article is available under the Creative Commons CC-BY-NC license and permits non-commercial use, distribution and reproduction in any medium, provided the original work is properly cited. | |
dc.title | Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis? | en_US |
dc.type | Article | |
dc.rights.holder | © 2024 The Authors. Published by Elsevier Ltd. | |
dc.identifier.doi | 10.1016/j.ijhm.2024.103758 | en_US |
pubs.notes | Not known | en_US |
pubs.publication-status | Accepted | en_US |
pubs.volume | 120 | en_US |
rioxxterms.funder | Default funder | en_US |
rioxxterms.identifier.project | Default project | en_US |