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Volunteering Motivation to Combat Covid-19: Evidence from Community Responses in China.
(Routledge, 2022-12-28)The purpose of this chapter is to examine the role of local volunteers and non-profit organisations (NPOs) working to safeguard public health in their communities in response to the Covid-19 outbreak in China. We draw on ... -
Representation and Resolution of the Women’s Question in Premchand’s Karambhumi and Godaan
(2023-01-01)This article links Munshi Premchand’s identity as the flag-bearer of realism in Hindi prose literature and his beliefs about the sociopolitical aims of literature with his literary practice, particularly the representation ... -
Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach
(2023-01-27)Purpose: The extant literature has utilized the SERVQUAL scale to measure service quality dimensions and their importance towards customer-satisfaction using close-ended survey-based questions and not open-ended questions ... -
Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application
(2021-07-01)In the digital era, online channels have become an inevitable part of healthcare services making healthcare/health-product e-commerce an important area of study. However, the reflections of customer-satisfaction and their ... -
Influence of prior reviews about a firm and its alliance partners on reviewers' feedback: evidence from the airline industry
(2021-01-01)Purpose: The purpose of this study is to explore the impact of other customer's opinion on a service firm and its alliance on the evaluation of the airline by the focal customer by integrating qualitative and quantitative ... -
Webrooming and showrooming: a multi-stage consumer decision process
(2021-01-01)Purpose: The purpose of this research is to propose and validate a theoretical framework explaining web-rooming and showrooming as a multi-stage decision-making process. The authors have used consumer purchase decision-making ... -
Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach
(2022-04-15)Purpose: This study aims to identify evolution and advancement in the field of business-to-business (B2B) loyalty knowledge area by analyzing its intellectual structure. Design/methodology/approach: The authors use ... -
Traveler preferences from online reviews: Role of travel goals, class and culture
(2020-10-01)Along with being critical performance indicators as well as a rich source of information for potential customers, the overall rating and recommendation behavior also work as a crucial information source for managers of ... -
Antecedents and consequences of reliance in the context of B2B brand image
(2023-01-02)Purpose: This study aims to explore the antecedents and consequences of reliance and its relationship with trust in the context of business-to-business (B2B) branding. The study also explores the above relationships in ... -
What makes customers of airport lounges satisfied and more? Impact of culture and travel class
(2023-06-01)The study explores the relative importance of various service factors related to airport-lounge that reflects customer satisfaction and recommendation behavior of the consumers, who are different in terms of their travel ... -
Explaining and predicting click-baitiness and click-bait virality
(2022-11-08)Purpose: In the age of social media, when publishers are vying for consumer attention, click-baits have become very common. Not only viral websites but also mainstream publishers, such as news channels, use click-baits for ... -
Role of B2B reliance and brand image in reducing risk perceptions: a serial mediation model
(2023-01-01)Purpose: The study aims to explore the role of reliance and brand image (goods-based and service-based) in risk perceptions related to business-to-business (B2B) purchases. In particular, time risk (TR), performance risk ... -
Exploring the antecedents for hospitality reviewers’ trustworthiness and its impact on business patronage
(2023-04-01)Although extant literature on online reviews in the hospitality industry has adequately covered the area of helpfulness, trustworthiness, and quality of online reviews, the trustworthiness of the reviewer has remained ... -
SHIFTing artificial intelligence to be responsible in healthcare: A systematic review.
(2022-03)A variety of ethical concerns about artificial intelligence (AI) implementation in healthcare have emerged as AI becomes increasingly applicable and technologically advanced. The last decade has witnessed significant ... -
Can “ugly veg” supply chains reduce food loss?
(Elsevier, 2023-01-20)The tradition of marketing only aesthetically agreeable produce by retailers contributes to a major source of food loss through “ugly veg”, i.e., the produce that does not look “regular”. In this paper, we examine the ...
