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    An exploration of CSR development in heritage tourism 
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    • An exploration of CSR development in heritage tourism
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    • Centre for Research in Management and Organisational History (CMOH)
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    An exploration of CSR development in heritage tourism

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    Accepted version (181.1Kb)
    Volume
    58
    Pagination
    1 - 17
    DOI
    10.1016/j.annals.2016.01.007
    Journal
    Annals of Tourism Research
    ISSN
    0160-7383
    Metadata
    Show full item record
    Abstract
    © 2016. Although research on Corporate Social Responsibility (CSR) in tourism has seen increased attention, few studies have focused on CSR at the micro level. In addition, while stage models of CSR development have been extensively proposed these studies are rarely examined in actual organisations and, hence, lack empirical validity. This article explores the consolidative model of CSR, mainly via employees' but also via visitors' viewpoints in a large heritage tourism organisation. The research locates the organisation within the broad 3 phase-model and notes that differing parts of the organisation may be at different stages. However it is more difficult to locate the organisation within the narrower 7-stage model because of heritage tourism specific characteristics such as intergenerational drivers and cliques.
    Authors
    Wells, VK; Gregory Smith, D; Taheri, B; Manika, D; McCowlen, C
    URI
    http://qmro.qmul.ac.uk/xmlui/handle/123456789/19006
    Collections
    • Centre for Research in Management and Organisational History (CMOH) [35]
    Licence information
    CC-BY
    Copyright statements
    © 2016 The Authors.
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