Consumer anger: a label in search of meaning
dc.contributor.author | Antonetti, P | en_US |
dc.date.accessioned | 2016-07-22T13:02:58Z | |
dc.date.available | 2016-05-17 | en_US |
dc.date.issued | 2016 | en_US |
dc.date.submitted | 2016-05-18T07:44:32.044Z | |
dc.identifier.issn | 0309-0566 | en_US |
dc.identifier.uri | http://qmro.qmul.ac.uk/xmlui/handle/123456789/13629 | |
dc.format.extent | 1602 - 1628 | en_US |
dc.relation.ispartof | EUROPEAN JOURNAL OF MARKETING | en_US |
dc.rights | To be published in http://www.emeraldinsight.com/loi/ejm | |
dc.subject | Anger | en_US |
dc.subject | Service failure | en_US |
dc.subject | Boycott | en_US |
dc.subject | Consumer revenge | en_US |
dc.subject | Contempt | en_US |
dc.subject | Outrage | en_US |
dc.title | Consumer anger: a label in search of meaning | en_US |
dc.type | Article | |
dc.identifier.doi | 10.1108/EJM-08-2015-0590 | en_US |
pubs.author-url | http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000386793600003&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=612ae0d773dcbdba3046f6df545e9f6a | en_US |
pubs.issue | 9-10 | en_US |
pubs.notes | 24 months | en_US |
pubs.publication-status | Published | en_US |
pubs.volume | 50 | en_US |